Ricoh DDP 70e User's Guide download pdf (Page 88)

5-4 Troubleshooting

General Printing Problems

Print Quality Problems

Duplex Printing Problems

If this happens Try this

Paper handling problems

(jams)

• Check pick rollers and clean area of problem paper source.

• Straighten paper stack of problem paper source.

Printer does not respond to

a Print command

• Try printing a Status Page from the Reports menu.

If you are able to print the Status Page but still cannot print a file from

your computer, contact your system administrator or your authorized

service/support center.

• Verify that you printed to the correct queue.

• If used with a MicroPress Server, check the DDP-MP terminal to verify

your job is in the queue and should be printing.

• If you are still unable to print, contact your system administrator.

Message requests a paper

size that you do not have

1. Cancel the job.

2. Change the page size in the Print option of your application.

3. Resubmit the job.

Status Page does not print

• If the OCP shows a diagnostic or error message, take the appropriate

corrective action.

• If the OCP is completely blank, shut down and restart the printer. When

the printer reaches Ready status, try printing a Status Page from the

Reports menu. If the Status Page still fails to print, contact your

authorized service/support center.

Print settings for your job

output do not match the

settings you gave

• Verify that you did not override the setting for job in another place.

If this happens Try this

Pages have toner streaks Cean the printer as described in Chapter 4.

If this happens Try this

Duplex pages print upside

down

Change the Duplex print option that specifies how the second image is

placed relative to the first image.

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Ricoh DDP 70e User's Guide Page 88