Operating InstructionsTroubleshootingRead this manual carefully before you use this machine and keep it handy for future reference. For safe and corre
When the Machine Does Not Operate As wanted41Panel ToneThe following table explains the meaning of the various beep patterns that the ma-chine produce
Clearing Misfeeds946Locating Jammed PaperIf a misfeed happens, remove the misfed paper or original following the proce-dures stated on the sticker on
Removing Jammed Paper956B After each step is complete, press [Next]. To go back to the previous step,press [Previous].C Press [Entire View], the entir
Clearing Misfeeds966Removing Jammed PaperThe following procedure explains how to remove jammed paper.Important❒ The fusing section of this machine mig
Removing Jammed Paper976• When C is lit• When D is litANR007S
Clearing Misfeeds986• When M is lit (when Booklet Finisher is installed)ANR018S
Removing Jammed Paper996• When N1 is lit (when Z-Folding Unit is installed)ANR019SANS008S
Clearing Misfeeds1006• When N2 or N3 is lit (when Z-Folding Unit is installed)• When P1 is lit (when ADF is installed)• When P2 is lit (when ADF is in
Removing Jammed Paper1016• When Q1 or Q2 is lit (when Interposer is installed)• When Q3 or Q4 is lit (when Interposer is installed)ANR016SANR017S
Clearing Misfeeds1026• When R is lit (when Finisher is installed)ANR021S
Removing Jammed Paper1036• When U is lit (when Large Capacity Tray is installed)• When U is lit (when Wide Large Capacity Tray is installed)ANR012SANR
Checking Machine Status and Settings51Checking Machine Status and SettingsYou can check the machine's system status.❖ Maintenance InfoYou can che
Clearing Misfeeds1046• When V is lit (when Multi Bypass Tray (Tray 7) is installed)• When Z1 is lit• When Z4 is litANR020SANR009SANR010S
Removing Jammed Paper1056Note❒ Inside the finisher, or inside the front cover, there is a sticker explaining howto remove misfed paper.❒ If a detailed
Clearing Misfeeds1066Removing Jammed StaplesThis section explains how to remove jammed staples.R CAUTION:Important❒ Curled paper may cause staples to
Removing Jammed Staples1076Booklet Finisher (Saddle Stitch)The following procedure explains how to remove jammed staples from theBooklet Finisher.ANR0
Clearing Misfeeds1086Removing Punch and Staple WasteThis section explains how to remove punch and staple waste.Note❒ While “Hole Punch Receptacle is f
1097. RemarksThis chapter describes how to maintain and operate the machine.Where to Put Your MachineThis section provides precautions for installatio
Remarks1107Environments to avoid• Locations exposed to direct sunlight or other sources of strong light (morethan 1,500 lux).• Locations directly expo
Where to Put Your Machine1117MovingThe following describes precautions when moving the machine.R CAUTION:R CAUTION:R CAUTION:Important❒ Be careful whe
Remarks1127Power ConnectionThe following explains power supply.R WARNING:R WARNING:R WARNING:R CAUTION:R CAUTION:• Make sure the plug is inserted firm
Where to Put Your Machine1137Access to the MachinePlace the machine near the power source, providing the clearance areas shown.1. Rear: more than 20 c
When the Machine Does Not Operate As wanted61❖ Machine Address InfoYou can check the following items under [Machine Address Info]:• [Machine IPv4 Addr
Remarks1147Maintaining Your MachineIf the exposure glass or ADF belt is dirty, copy clarity may be reduced. Cleanthese parts if they are dirty.Importa
Earth Leakage Circuit Breaker1157Earth Leakage Circuit BreakerThis section explains how to test the earth leakage circuit breaker. For details, see“Gu
Remarks1167D Turn the switch to the on position.E Turn on the main power switch of the machine.Note❒ If the power does not come on, check if the earth
117INDEXAAccess to the Machine, 113AddingPaper, 65Staples, 90Toner, 87Adding StaplesBooklet Finisher, 91Finisher, 90Alert Messages, 40Au
118 EN USA B235-7757NNames of Major Options, 2Network Delivery Function Cannot be Used, 53OOperations are Not Possible When Messages Appear, 53O
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:a means POWER ON.c means STAND BY.Copyright © 2005
Operating Instructions TroubleshootingEN USA B235-7757
Checking Machine Status and Settings71C After checking the information, press [Exit]. The previous screen returns.Note❒ [Output Tray Full], [Original
When the Machine Does Not Operate As wanted81When an Indicator to the Left of a Function Key is LitWhen an indicator to the left of a function key lig
When You Have Problems Operating the Machine91When You Have Problems Operating the MachineThe following chart gives explanations of common problems an
When the Machine Does Not Operate As wanted101“Memory is full. Do you want to store scanned file?” appears.The scanned originals ex-ceed the number of
When You Have Problems Operating the Machine111Misfeeds occur frequently.The tray's side fences may not be locked.• Remove the paper. See p.93 “R
When the Machine Does Not Operate As wanted121❖ Document ServerProblem Cause Solution“Exceeded max. number of pages per file. Do you want to store the
When You Have Problems Operating the Machine131Note❒ If you cannot make copies as you want because of paper type, paper size, orpaper capacity problem
IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manua
When the Machine Does Not Operate As wanted141When a Job is Not PerformedIf you cannot execute a function, it may be that the machine is being held up
When a Job is Not Performed151Mode after you select CopyInterrupt CopyingPrinterScannerTWAINDocument ServerDeskTopBinderWeb Document ServerMode before
When the Machine Does Not Operate As wanted161*1Simultaneous operations are only possible after the preceding job documents are allscanned and [New Jo
When a Job is Not Performed171Note❒ Stapling cannot be used at the same time for multiple functions.❒ If the machine is capable of executing multiple
When the Machine Does Not Operate As wanted181
192. Troubleshooting WhenUsing the Copy FunctionThis chapter explains likely causes of and possible solutions for copier functionproblems.When a Messa
Troubleshooting When Using the Copy Function202Cannot punch this paper size. The Punch function can-not be used with paper size selected.The following
When a Message Appears212Duplex is not available with this paper size.A paper size not available in Duplex mode has been selected.The following paper
Troubleshooting When Using the Copy Function222❖ Connect CopyAuthentication has failed.The entered login user name or login password is not correct.In
When a Message Appears232Referencep.9 “When You Have Problems Operating the Machine”Cannot print from the sub-machine. Check the status of the sub-mac
iManuals for This MachineRefer to the manuals that are relevant to what you want to do with the machine.❖ About This MachineBe sure to read the Safety
Troubleshooting When Using the Copy Function242Display During Connect CopyThis section explains about the display during Connect Copy.Problem Cause So
If Connect Copy is Cancelled252If Connect Copy is CancelledThis section explains about causes and remedies when Connect Copy is can-celled.Problem Cau
Troubleshooting When Using the Copy Function262If You Cannot Exit from Connect CopyThis section explains about causes and remedies if you cannot exit
When You Cannot Make Clear Copies272When You Cannot Make Clear CopiesThis section explains likely causes of and possible solutions for unclear copies.
Troubleshooting When Using the Copy Function282Images appear only par-tially.The paper is damp. Use paper that has been stored in the recommended temp
When You Cannot Make Copies As Wanted292When You Cannot Make Copies As WantedThis section explains likely causes of and possible solutions for unclear
Troubleshooting When Using the Copy Function302❖ EditYou cannot combine sev-eral functions.Selected functions cannot be used together.Check the combin
When You Cannot Make Copies As Wanted312❖ Stamp❖ CombineIn Margin Adjustment mode, parts of the origi-nal image are not copied.There is a lack of marg
Troubleshooting When Using the Copy Function322❖ Duplex❖ Connect CopyProblem Cause SolutionCannot print in duplex mode.You have selected a tray which
When You Cannot Make Copies As Wanted332When Memory is FullThis section explains likely causes of and possible solutions for problems relatedto full m
ii❖ Other manuals•Information• PostScript3 Supplement•UNIX Supplement• Manuals for DeskTopBinder LiteNote❒ Manuals provided are specific to machine ty
Troubleshooting When Using the Copy Function342
353. Troubleshooting WhenUsing the Printer FunctionThis chapter explains likely causes of and possible solutions for printer functionproblems.When a M
Troubleshooting When Using the Printer Function363Windows 2000This section explains the procedure under Windows 2000.A On the [Start] menu, point to [
When a Message Appears during Installation of the Printer Driver373Windows NT 4.0This section explains the procedure under Windows NT 4.0.A On the [St
Troubleshooting When Using the Printer Function383If USB Connection FailsThis section explains how to troubleshoot a problem related to USB connection
When a Message Appears393When a Message AppearsThis section describes the principal messages that appear on the panel display.If a message not describ
Troubleshooting When Using the Printer Function403Alert MessagesThis section describes the machine Alert messages. Message Cause SolutionCannot connec
When a Message Appears413Checking the Error LogIf files could not be stored due to printing errors, identify the cause of the errorsby checking the er
Troubleshooting When Using the Printer Function423When You Cannot PrintUse the following procedures if printing does not start even after performing [
When You Cannot Print433If the printing does not start, consult your service representative.Printing does not start. If the machine is operat-ing in a
iiiTABLE OF CONTENTSManuals for This Machine ...iHow to Read This M
Troubleshooting When Using the Printer Function443❖ When the machine is connected to the computer using the interface cableThe following shows how to
Other Printing Problems453Other Printing ProblemsThis section explains likely causes of and possible solutions for problems thatcan occur when printin
Troubleshooting When Using the Printer Function463Images are printed at slant.The tray's side fences might not be locked.Check the side fences ar
Other Printing Problems473There is considerable delay between the print start instruction and actual printing.Processing time de-pends on data vol-ume
Troubleshooting When Using the Printer Function483There is considerable delay between the print start instruction and actual printing.Processing time
Other Printing Problems493Duplex printing is malfunctioning.Duplex printing can-not be done with paper set in the bypass tray.When using duplex printi
Troubleshooting When Using the Printer Function503If the problem cannot be solved, contact your service representative.PDF files do not print out/cann
514. Troubleshooting WhenUsing the Scanner FunctionThis chapter explains likely causes of and possible solutions for scanner functionproblems.When Sca
Troubleshooting When Using the Scanner Function524When You Cannot Send Scanned FilesThe following sections explain likely causes of and solutions for
When You Cannot Send Scanned Files534When Stored Files Cannot be EditedThis section explains likely causes of and possible solutions for the TWAIN dri
ivWhen a Message is Displayed...54When a Message is Displayed on the Control
Troubleshooting When Using the Scanner Function544When a Message is DisplayedThis section explains likely causes of and possible solutions for error m
When a Message is Displayed554Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files.The number of
Troubleshooting When Using the Scanner Function564Cannot find the specified path. Please check the settings.The destination comput-er name or folder n
When a Message is Displayed574Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned
Troubleshooting When Using the Scanner Function584Transmission has failed. Insuffi-cient memory in the destination hard disk. To check the current sta
When a Message is Displayed594Exceeded max. number of alpha-numeric charac-ters.The maximum enterable number of alphanumeric characters has been ex-ce
Troubleshooting When Using the Scanner Function604Memory is full. Do you want to store scanned file?Because there is not enough free hard disk space i
When a Message is Displayed614When a Message is Displayed on the Client ComputerThis section explains likely causes of and possible solutions for the
Troubleshooting When Using the Scanner Function624Scanner is not available. Check the scanner con-nection status.• The machine's main power switc
When a Message is Displayed634Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.(“XXX” and “YYY” in
1How to Read This ManualSymbolsThis manual uses the following symbols:Indicates important safety notes.Ignoring these notes could result in serious in
Troubleshooting When Using the Scanner Function644Cannot register the user because the scanner's ad-dress book is full.Failed to authenticate the
655. Adding paper, Toner andStaplesThis chapter explains troubleshooting procedures that are applicable to all themachine's functions.Loading pap
Adding paper, Toner and Staples665A Carefully pull out the paper tray until it stops.B Square the paper and place it print side down.• Whole tray pull
Loading paper675Loading Paper into the A3/11” × 17” Tray UnitThe following procedure explains how to load paper into the A3/11” × 17” trayunit. To use
Adding paper, Toner and Staples685Loading Paper into Tray 2 and 3The following procedure explains how to load paper into Tray 2 and 3.Important❒ Vario
Loading paper695Loading Paper into the Large Capacity Tray (LCT)The following procedure explains loading paper into the large capacity tray(LCT). The
Adding paper, Toner and Staples705Loading Paper into the Wide Large Capacity Tray (Wide LCT)The following procedure explains loading paper into the wi
Loading paper715Loading Paper into the Multi Bypass Tray (Tray 7)The following procedure explains loading paper into the multi bypass tray (Tray 7).Im
Adding paper, Toner and Staples725D Press the elevator switch on the multi bypass tray (Tray 7).The green lamp of the elevator switch is blinking whil
Loading paper735A While pressing the release lever, align the side fence with the paper size tobe loaded.B Load paper orderly. Tightly fit the side fe
2Names of Major OptionsMajor options of this machine are referred to as follows in this manual:• Auto Document Feeder → ADF• Finisher SR5000 → Finishe
Adding paper, Toner and Staples745Orientation-Fixed Paper or Two-Sided PaperThe following describes paper with its orientation and printing surface sp
Changing the Paper Size755Changing the Paper SizeThis section explains how to change a paper size.Procedures for changing the paper size differ depend
Adding paper, Toner and Staples765Changing the Paper Size in Tray 2 and 3The following procedure explains how to change a paper size in Tray 2 and 3.I
Changing the Paper Size775D While pressing down the release lever, slide the side fences until they arealigned the paper size you want to load.E Slide
Adding paper, Toner and Staples785Changing the Paper Size in the Large Capacity Tray (Tray 4 and 5)The following procedure explains how to change a pa
Changing the Paper Size795D Fasten the side fence with the screws.E Set the end fence along the paper size.F Square the paper and set it in the tray.G
Adding paper, Toner and Staples805H Carefully slide the paper tray fully in.I Check the size on the display.Load A4K, 81/2” × 11”K into the Large Capa
Changing the Paper Size815Changing the Paper Size in the Wide Large Capacity TrayThe following procedure explains how to change a paper size in the wi
Adding paper, Toner and Staples825D Fasten the side fence with the screws.E Release the lock on the back fence.F Square the paper and set it in the tr
Changing the Paper Size835G Tightly fit the back fence to the loaded paper and then re-lock the backfence again.H Carefully slide the paper tray fully
31. When the Machine DoesNot Operate As wantedThis chapter explains basic troubleshooting procedures that are applicable to allfunctions of this machi
Adding paper, Toner and Staples845Changing to a Size that is Not Automatically DetectedIf you load a paper size that is not selected automatically, yo
Changing the Paper Size855C Press [Paper Size] tab.D Select a combination of the specified paper size and orientation, and thenpress [OK].The paper si
Adding paper, Toner and Staples865Pausing Copy When Using FinisherYou can pause a large volume of copies when using Finisher.A Press the {Suspend/Resu
Adding Toner875Adding TonerThis section explains adding and storing toner.R WARNING:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUT
Adding paper, Toner and Staples885Important❒ Faults may occur if you use toner other than the recommended type.❒ When adding toner, do not turn off th
Adding Toner895Inserting TonerThe following describes how to replace toner.Important❒ Do not shake the toner bottle with its mouth down after removing
Adding paper, Toner and Staples905Adding StaplesThis section explains what to do when staples need replacing.R CAUTION:Important❒ Stapling failures or
Adding Staples915Booklet Finisher (Saddle Stitch)The following procedure explains how to add staples to the Booklet Finisher.ANR003S
Adding paper, Toner and Staples925
936. Clearing MisfeedsThis chapter explains what to do when paper or originals misfeed (becomejammed inside the machine).Removing Jammed PaperR CAUTIO
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