Ricoh Aficio SP 3500N Operations Instructions

Operating InstructionsHardware GuideFor safe and correct use, be sure to read "Safety Information" before using the machine.

Positions of WARNING and CAUTIONlabelsThis machine has labels for WARNING and CAUTION at the positions shown below. For safety,please follow the in

9. Put the protective sheet you removed in step 5 on the old print cartridge. Then, put the oldprint cartridge into the bag, and then put it into the

7. Cleaning the PrinterThis chapter explains how to clean the printer.Cautions to Take When Cleaning• Do not remove any covers or screws other than th

Cleaning the Friction Pad and the Paper FeedRollerIf the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case

4. Wipe the friction pad with a damp cloth.CMC0845. Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a drycloth to

• If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or servicerepresentative.• If the optional tray 2 is installe

8. TroubleshootingThis chapter provides solutions to common problems and it also explains how to correct unwanted printresults.Error & Status Mess

Message Explanation Recommended ActionController FW download failed Controller FW could not bedownloaded.Turn off the main power, turn itback on, and

Message Explanation Recommended ActionReplace Print Cartridge The printer is out of toner. Replace the print cartridge.See, p.93 "Replacing the P

Panel IndicatorThe following table explains the meaning of the various indicator patterns that the printer alerts to usersabout its conditions.Indicat

Printer Does Not PrintPossible Cause SolutionsIs the power on? Confirm that the cable is securely plugged into the power outlet and theprinter.Turn on

4• Type 1 ModelThe machine weighs approximately 11.4 kg (25.2 lb.) . When moving the machine, use the insetgrips on both sides, and lift slowly.• Type

When the Printer is Directly Connected to a Computer via USB CableWindowsWhen the printer is directly connected via a USB cable to a computer but the

4. Check the [Print to the following port(s).] box to confirm that the correct port isselected.If the port (such as LPT1) is not correct, reinstall th

4. Select the name of the printer you are using, and then click [Add].Check that the printer appears in the browser. If it does not, reinstall the dri

Other Printing ProblemsStatus Possible Causes, Descriptions, and SolutionsToner smears appear on theprint side of the page.• The paper setting may not

Status Possible Causes, Descriptions, and SolutionsPaper jams occur frequently. • Number of paper set in the tray exceeds the limit. Confirm thatthe t

Status Possible Causes, Descriptions, and SolutionsPrints do not stack properly. • Paper is damp. Use paper that has been stored properly.See p.53 &qu

Status Possible Causes, Descriptions, and SolutionsMultiple pages are fed at once. • There may be a gap between the front end paper guide andpaper, or

Status Possible Causes, Descriptions, and SolutionsImages are not printed in theright positionCER090Adjust the front end paper guide and both side pap

Status Possible Causes, Descriptions, and SolutionsIt takes too much time to resumeprinting.• The data is so large or complex that it takes time to pr

Status Possible Causes, Descriptions, and SolutionsThe whole printout is blurred. • Paper is damp. Use paper that has been stored properly.See p.53 &q

Manuals for This PrinterRead this manual carefully before you use this printer.Refer to the manuals that are relevant to what you want to do with the

Status Possible Causes, Descriptions, and SolutionsThe toner is powdery andcomes away from the paper, orthe printed image has a mattappearance.Check i

Additional TroubleshootingProblems SolutionsStrange noise is heard. If a supply was recently replaced or an option attached inthe area the strange noi

8. Troubleshooting120

9. Removing Misfed PaperThis chapter explains how to remove misfed paper.When Paper is JammedIf a paper jam occurs, the Alert indicator on the control

Use the following procedure to remove paper that has become jammed inside the printer or in the paperfeed area.1. Pull tray 1 halfway out, and check f

• Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.• Place the print cartridge on paper or similar material to avo

• When closing the front cover, push the upper side of the cover firmly. After closing the cover, checkthat the error is cleared.When "Misfd: Byp

4. Carefully pull out the print cartridge horizontally, holding its center.CMC081• Do not shake the removed print cartridge. Doing so can cause remain

7. Using both hands, carefully push up the front cover until it closes.CMC098• When closing the front cover, push the upper side of the cover firmly.

2. Remove the jammed paper carefully.CMC0903. Close the rear cover.CMC0804. Pull tray 1 halfway out, and check for jammed paper. If there is jammed pa

List of OptionThis section provides a list of option for this printer, and how it is referred to as in this manual.Option List Referred to asPaper Fee

5. Pull tray 1 out completely with both hands.CMC105Place the tray on a flat surface.6. Push the blue lever.Pushing the blue lever lowers the duplex t

8. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops.CMC1069. If paper is loaded in the bypass tray, remove

12. Lifting the guide plate, remove the jammed paper carefully.CMC0881213. Slide the print cartridge in horizontally. When the cartridge can go no fur

10. AppendixThis section explains maintenance and operation procedures for this printer. It also describes thespecifications of the printer and its op

3. Pull the opening lever on the front cover, and then carefully lower the front cover.CMC096124. Lower the levers with thumb fingers.CMC0795. Close t

1. Plug in the power cable.2. Pull the opening lever on the front cover, and then carefully lower the front cover.CMC096123. Pull up the levers with t

Moving and Transporting the Printer• If you have to move the machine when the optional paper tray unit is attached, do not push onthe main unit's

Moving over a Short Distance• Do not remove the print cartridge when moving the printer.1. Be sure to check the following points:• The power switch is

• The interface cable is unplugged from the printer.• All paper trays are empty.2. If Tray 2 is installed, remove it.• Toner might spill inside the pr

DisposalAsk your sales or service representative for information about correct disposal of this machine.Disposal137

Operating InstructionsThis section explains how to use HTML format manuals.Reading the HTML Manuals on the CD-ROMsThis section describes how to read t

Consumables• Our products are engineered to meet high standards of quality and functionality, and werecommend that you use only the expendable supplie

Specifications• The supplied power cord is for use with this machine only. Do not use it with other appliances.Doing so could result in fire or electr

Media TypeSee p.53 "Paper and Other Media"Paper Output CapacityStandard 125 sheets (80 g/m2, 20 lb.)Paper Input CapacityStandard Paper Tray

Weight• Type 111.4 kg (25.2 lb.)• Type 212.4 kg (27.4 lb.)Noise Emission *1Sound Power Level (Main unit only)Stand-by Less than 40 dB (A)Printing Less

Fonts80 fontsOptionsPaper Feed Unit TK1080Paper capacity250 sheetsPaper sizeA4, B5 JIS, A5, Legal (81/2" × 14"), Letter (81/2" × 11), H

TrademarksAdobe, Acrobat, PostScript, and Reader are either registered trademarks or trademarks of AdobeSystems Incorporated in the United States and/

Microsoft® Windows Server® 2003 Enterprise EditionMicrosoft® Windows Server® 2003 Web EditionMicrosoft® Windows Server® 2003 Datacenter Edition• The p

INDEXAAdditional troubleshooting...119Alert indicator...18Attaching

OOK key...18Operating instructions...12Options

MEMO147

7. Open the HTML manuals that you installed.When opening the manuals from an icon, double-click the manual icon on the desktop. Whenopening the manual

MEMO148 EN GB EN US M117-8504

ENGB ENUSM117-8504 © 2011

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1. Guide to the PrinterThis chapter explains the names and functions of the printer's components.Exterior: Front ViewCMC00612 34567891. Control P

Exterior: Rear ViewCMC008543211. Ethernet PortUse a network interface cable to connect the printer to the network.2. USB PortUse a USB cable to connec

InteriorCMC00911. Print CartridgeIf the following message appears on the control panel, replace the print cartridge."Replace Print Cartridge"

Control Panel17543210986CMC0101. DisplayDisplays current printer status and error message.You can set the display up with your hands. Adjust the angle

4. [OK] keyPress this key to confirm settings and setting values, or move to the next menu level.5. Data In IndicatorFlashes when the printer is recei

1. Guide to the Printer20

2. Installing the Printer and OptionsThis chapter explains how to set up, configure the printer for operation, and install the optional paperfeed unit

• Keep the machine in an area that is within optimum environmental conditions. Operating themachine in an environment that is outside the recommended

CER119• White area: Permissible Range• Blue area: Recommended RangeTo avoid possible build-up of ozone, locate this machine in large well ventilated r

When you detect an odd smell, sufficiently ventilate and circulate the air in the room.Power Source• : 220 - 240 V, 5 A, 50/60 Hz• : 120 V, 10 A, 60 H

• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will igniteon contact with naked flame.• Do not use the clean

• During operation, rollers for transporting the paper and originals revolve. A safety device hasbeen installed so that the machine can be operated sa

2. Lift the printer by using the inset grips on both sides of the printer.CMC0153. Remove the protective materials attached on the printer's exte

TABLE OF CONTENTSNotice...

4. Remove the adhesive tape from the rear cover, and then open it.CMC1025. Pull out the tape, and then remove the protective materials.CMC103The actua

7. Push the side button to open the front cover, and then carefully lower it.CMC017128. Remove the protective material attached inside the printer.CMC

CMC02010. Slide the print cartridge in horizontally. When the cartridge can go no further, raise itslightly and push it fully in. Then push down on th

12. Carefully pull tray 1, and then pull out with both hands.CMC02313. Remove the protective material attached inside the tray.CMC02414. Carefully pus

15. Pull out and raise the stop fence.12CMC026Turning the Power OnFollow the procedure below to turn the power on.• Do not use any power sources other

• The supplied power cord is for use with this machine only. Do not use it with other appliances.Doing so could result in fire or electric shock.• It

3. Turn the power switch to On.CMC028The Power indicator on the control panel lights up.• Wait until the Power indicator turns on.• The machine may ma

3. Press the [ ] or [ ] key to select the language, and then press the [OK] key.Language: English4. Press the [Menu] key to return to the initial scre

Installing OptionThis section describes how to install option.By installing option, you can improve the printer performance and have an expanded varie

1. Check the package contains Paper Feed Unit.CMC0302. Turn off the printer's power switch, and then unplug the printer's power cord from th

4. ConfigurationEthernet Configuration...

5. There are three upright pins on the optional paper feed unit. Align them with the holes onthe underside of the printer, and then carefully lower th

3. Connecting the PrinterThis chapter explains how to connect network and USB cables.Network ConnectionFollow the procedure below to connect the print

Reading the LED LampsCMF062121. Yellow: flashes when 100BASE-TX/RX or 10BASE-TX/RX is being used.2. Green: comes on when the printer is properly conne

USB Connection• USB2.0 interface cable is not supplied. Obtain it separately, according to the computer you areusing.• USB connection is possible unde

3. Connecting the Printer42

4. ConfigurationThis chapter explains supported network connections and settings for the IP addresses.Ethernet ConfigurationIf connecting the printer

Setting Name ValueIPv6 Config.• IPv6: On• DHCP: Off• IP Ad. (DHCP): XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX:XXXX *1If the DHCP setting is enabled, th

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key.Menu: Host Interface3. Press the [

Press the [ ] or [ ] key to enter the left most entry field of the address. After entering the left field,press the [OK] key, and then you can enter t

3. Press the [ ] or [ ] key to display [Network Setting], and then press the [OK] key.Host Interface: Network Setting4. Press the [ ] or [ ] key to di

Additional Troubleshooting...1

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key.Menu: Host Interface3. Press the [

9. Press the [ ] or [ ] key to display [Manual Address], and then press the [OK] key.IPv6 Config.: Manual Address10. Press the [ ] [ ] keys to displa

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key.Menu: Host Interface3. Press the [

The address will be detected by the printer.9. Press the [Menu] key.10. If you are requested to restart the printer, turn off the printer, and then tu

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key.Menu: Host Interface3. Press the [

5. Paper and Other MediaThis chapter explains the paper sizes and types supported by this printer, and how to load paper intothe paper trays.Paper and

Tray 2 (option)Type Size Weight CapacityThin PaperThick Paper 1Plain PaperRecycled PaperColor PaperPreprinted PaperPrepunched PaperLetterheadA4Letter

• The number of sheets that can be printed in one minute may become lower than normal whenprinting on Legal size paper.Paper and Other Medias Supporte

Paper RecommendationsLoading Paper• Do not use ink-jet printer paper because it may stick to the fusing unit and cause a paper misfeed.• Set the paper

Printer driverOn the printer driver screen, click the [Paper] tab, and then select a paper type under [PaperType:].For details about the printer drive

NoticeIntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this

Thick Paper 1Item DescriptionPaper thickness 100 to 130 g/m2 (26.6 to 34.6 lb.)Supported paper tray Any input tray can be used.Duplex supported size A

Recycled PaperItem DescriptionPaper thickness 75 to 90 g/m2 (20.0 to 24.0 lb.)Supported paper tray Any input tray can be used.Duplex supported size A4

Item DescriptionNotes If the paper thickness is outside the specified range, select [Thin Paper],[Thick Paper 1], or [Thick Paper 2].Letter

Item DescriptionDuplex supported size NoneNotes • The number of sheets that can be printed in one minute isapproximately half that of plain paper.• Wh

Item DescriptionNotes • When loading OHP transparencies, take care not to load them upsidedown. Doing so may cause a malfunction.• It is recommended t

CMC039• Fan envelopes, and then align their edges before loading.CMC040• When fanning envelopes, make sure they are not stuck together. If they are st

CMC042Paper Not Supported by This PrinterAvoid using the following paper as they are not supported by this printer.• Paper meant for an ink-jet printe

Paper Storage PrecautionsPaper should always be stored properly. Improperly stored paper might result in poor print quality,paper jams, or printer dam

EnvelopeCMC0444433211. Print area2. Feed direction3. Approx. 4.2 mm (0.17 inches)4. Approx. 4.2 mm (0.17 inches)• The print area may vary depending on

Loading PaperThis describes how to load paper into the paper tray and bypass tray.• Do not pull out the paper tray forcefully. If you do, the tray mig

How to Read This ManualSymbolsThis manual uses the following symbols:Indicates points to pay attention to when using the machine, and explanations of

Place the tray on a flat surface.2. Pinch the clip on the side paper guide and slide it to match the standard size.CMC046CMC047When loading custom siz

CMC049When loading custom size paper, position the paper guide slightly wider than the actual papersize.4. Load the new paper stack print side down.Ma

5. Check there are no gaps between the paper and the paper guides; both side and endpaper guides.CMC052If there is a gap between the paper and the end

• For details about paper types supported by the printer, see p.56 "Paper Recommendations".• For details about the paper settings, see Softw

3. Release the extender locks on both sides of the tray, and then pull out the extender until itclicks.CMC0574. Lock the extender in the extended posi

CMC0476. Pinch the end paper guide and slide it inward to match the paper size.CMC060CMC0497. Load the new paper stack print side down.Make sure paper

CMC061Slide the guides inward until they are flush against the paper's sides.Make sure the paper is not stacked higher than the projection on the

CMC0639. Carefully push Tray 1 straight into the printer.CMC053To avoid paper jams, make sure the tray is securely inserted.• To reinsert the extender

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Paper Input], and then press the [OK] key.Menu: Paper Input3. Press the [ ] or [

• Paper sizes between 100 - 216 mm (3.94 - 8.50 inch) in width and 148 - 356 mm (5.83 – 14.02inch) in length can be loaded in the tray 1.• The printer

Model-Specific InformationThis section explains how you can identify the model type and region of your machine.This printer comes in two models that h

8. Press the [ ] or [ ] key to enter the vertical value, and then press the [OK] key.Custom Size:Vert. 356 mm9. Press the [Menu] key.• If the [Auto Co

3. Press the [ ] or [ ] key to display [Paper Type], and then press the [OK] key.Paper Input: Paper Type4. Press the [ ] or [ ] key to select the pape

1. Open the bypass tray.CMC073If you load A4 (297 mm) or larger size paper, pull out the bypass tray extension.CMC0052. Slide the side guides outward,

3. Adjust the side guides to the paper width.CMC075• After loading paper in the tray, specify the paper type and size using the control panel. Also,sp

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Paper Input], and then press the [OK] key.Menu: Paper Input3. Press the [ ] or [

• If you set [Bypass Priority] to [Machine Setting] under [Paper Input], paper size settings made onthe printer driver must match those made on the co

7. Press the [ ] or [ ] key to enter the horizontal value, and then press the [OK] key.Custom Size:Horiz. 216 mm8. Press the [ ] or [ ] key to enter t

1. Press the [Menu] key.CMC0342. Press the [ ] or [ ] key to display [Paper Input], and then press the [OK] key.Menu: Paper Input3. Press the [ ] or [

• Do not mix different types of paper in the same paper tray.• Do not move the side paper guides forcefully. Doing so can damage the tray.• Do not mov

CMC0684. Load the new paper stack print side down.Make sure paper is not stacked higher than the upper limit marked inside the tray.CMC069Make sure th

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is aRegion A model, refer to the metric units. If your

5. Check there are no gaps between the paper and the paper guide; both side and endpaper guides.CMC0716. Carefully push tray 2 straight into the print

• The inside of this machine becomes very hot. Do not touch parts labelled " " (indicating a hotsurface).• Before printing on envelopes, mak

2. Slide the side guides outward, then load envelopes with the print side up, and push inuntil it stops against the printer.Envelopes whose flaps are

5. Lower the green levers on both sides.CMC079Make sure to raise the levers back to their original positions after printing.6. Close the rear cover.CM

5. Paper and Other Media92

6. Replacing ConsumablesThis chapter explains how to replace consumables.Replacing the Print Cartridge• Do not incinerate toner (new or used) or toner

• When removing jammed paper or replacing toner, avoid getting toner (new or used) on yourclothing. If toner comes into contact with your clothing, wa

• Do not allow paper clips, staples, or other small metallic objects to fall inside the machine.• Do not expose the print cartridge without its cover

3. Carefully pull out the print cartridge horizontally, holding its center.CMC081• Do not shake the removed print cartridge. Doing so can cause remain

6. Hold the print cartridge and shake it from side to side five or six times.CMC020Even distribution of toner within the bottle improves print quality