Ricoh DDP 70e User's Guide

User’s Guide© 2004 Ricoh Printing Systems America, Inc. 2635-A Park Center DriveSimi Valley, CA 93065October 2004338192-001 Revision A

x Introduction

5-16 Troubleshooting

Web Utilities 6-1Chapter 6Web UtilitiesFeaturesThe Web Utilities give you the power to access the printer through the Internet or your company’s Intra

6-2 Web UtilitiesWeb Site LayoutThe general layout of each Web Page (except the Home Page) is the same. There is a menu bar on the left side of the pa

Web Utilities 6-3Using the Web Utilities1. Start your Internet browser application.2. To display the Home Page, enter the IP address or DNS name of th

6-4 Web Utilities3. The Printer Status page displays the status of the print engine, paper trays, finisher, and consumables. The following Printer Sta

Web Utilities 6-5The Printer Status page refreshes automatically every 30 seconds. Optionally, you can click the Update button to refresh the printer

6-6 Web Utilities

Safety Information A-1Appendix ASafety InformationGeneralFor the safety of the personnel and the product, operate the equipment according to the instr

A-2 Safety Information

Safety Information A-3CertificationsFCC NoticeThis equipment has been tested and found to comply with the limits for a Class A digital device pursuant

Printer Overview 1-1Chapter 1Printer OverviewWhat This Chapter ProvidesThis chapter describes the parts and functions of the printer.Printer FeaturesI

A-4 Safety InformationDeclaration of Conformity70 ppmRicoh Printing Systems America, Inc. 2635-A Park Center Drive, Simi Valley, CA 93065-6209, (805)

Safety Information A-592 ppmRicoh Printing Systems America, Inc. 2635-A Park Center Drive, Simi Valley, CA 93065-6209, (805) 578 --- 4000, FAX (805) 5

A-6 Safety InformationThis equipment has been tested and found to comply with the limits for a class A In-formation Technology Equipment in accordance

Safety Information A-7When Installing and Relocating the PrinterPower SpecificationsPower CordsEnsure that the plug connection is free of dust. In a d

A-8 Safety InformationIf your printer produces smoke, excessive heat, unusual noises or odors, or if any liquid is spilled into the printer, immediate

Safety Information A-9Positioning the Printer SafelyTo prevent the risk of electric shocks and personal injury, fire, and printer damage:Switch off th

A-10 Safety InformationOperating PrecautionsTake care not to allow ties, sleeves, shirts and long hair to be caught in the printer while operating.Be

Safety Information A-11SAFETY PRECAUTIONSAlways keep the area around the printer tidy. Use the printer under the proper lighting (500-1,000 lux.). Kee

A-12 Safety InformationToner und Entwickler bestehen aus pulverförmigen Partikeln. Vermeiden Sie das Einatmen von Toner oder Entwickler, wenn Substanz

Safety Information A-13Care of Printer SuppliesStore the paper, toner, and other supplies in a place free from direct sunlight and away from any heati

1-2 Printer OverviewPrinter FeaturesThe printer is a high-speed, shared-use laser printer for a 400K/month printing environment. It incorporates a wid

A-14 Safety Information

Specifications B-1Appendix BSpecificationsWhat This Appendix ContainsThis appendix contains specification information pertaining to the following topi

B-2 SpecificationsSpecificationsBase PrinterDesign and specifications are subject to change without notice.Item SpecificationImaging Method Electro-Ph

Specifications B-3I/O ConfigurationsOptions are end-user installable with a screwdriver. Only one daughter card can be installed in each slot at the s

B-4 Specifications

Paper Specifications C-1Appendix CPaper SpecificationsMedia GuidelinesSeveral types of media can be used in the printer, provided they meet certain g

C-2 Paper SpecificationsPaper SpecificationsCharacteristics RecommendationPaper Grade No. 1 or No. 4 Xerographic (Note 1)Fiber Composition 100% chemic

Paper Specifications C-3Paper WeightPaper weight (also referred to as basis weight) for the U.S. market is measured as the weight in pounds of a ream

C-4 Paper SpecificationsPaper CompositionUse paper made from 100% chemical wood pulp. Paper that contains mechanically-pulped wood or cotton is not re

Paper Specifications C-5Paper SmoothnessPaper smoothness affects print quality and paper handling. Paper should not have a rough texture. A rough text

Printer Overview 1-3Virtual Printer Technology® (VPT) – allows a single printer to offer print services, or virtual printers, each of which is configu

C-6 Paper SpecificationsPaper CurlPaper curl is a very significant factor in printer performance. It can affect the printer in the following ways:Pape

Paper Specifications C-7Recycled PaperRecycled paper is made from used paper. The used paper is dissolved into fibers and then mixed with new paper fi

C-8 Paper SpecificationsSpecial MediaThe printer can use special media that has been designed and treated for xerographic use.Preprinter paperPrepunch

Paper Specifications C-9Ink RecommendationsInk used in preprinting should be non-volatile and oily. Ink suitable for pre-printing is cured by:Ultravio

C-10 Paper SpecificationsPrepunched PaperPrepunched paper should be flat and without deformation. Do not use paper with ragged or damaged hole edges.

Paper Specifications C-11Adhesive LabelsAn adhesive label is paper with a pressure-sensitive adhesive backing. Label stock consists of three component

C-12 Paper SpecificationsAdhesive Label ConfigurationThe illustration on the left shows label stock with space between the individual labels. This can

Paper Specifications C-13Adhesive Label SpecificationsUse the following specifications when purchasing label stock.Characteristics RecommendationTotal

C-14 Paper SpecificationsPerforated PaperA perforation is a series of holes punched through the paper to aid in the separation of one piece from anoth

Paper Specifications C-15Do not print within a 5 mm area around the perforations.Tab StockThe following sizes and weights of tab stock are supported.T

1-4 Printer OverviewOperator Control PanelThe Operator Control Panel (OCP) is your physical interface to the printer’s features and functions. From th

C-16 Paper SpecificationsPrinting GuidelinesPrintable AreaPrintable area means the area of the page on which you can print. Print quality can degrade

Glossary-1GlossaryNumbers10/100 BaseT. IEEE 802.3 specification, using unshielded twisted pair wiring and running at 10/100 Mbps.AANSI. American Natio

Glossary-2Control Code. A type of PCL language command. An ASCII character that initiates a printer function.Controller. The board that controls the e

Glossary-3FFace down. Printed pages that exit the printer printed side down.Face up. Printed pages that exit the printer printed side up.Factory Defau

Glossary-4OOCP. Operator Control Panel.Operating System. Software that controls the execution of programs.Orientation. Position of the print on the pa

Glossary-5RRAM. Random Access Memory. A type of internal memory that stores data temporarily.ROM. Read-only Memory. A type of internal memory that is

Glossary-6VVirtual printer. A logical printer definition within the physical printer. To the network server and workstations, each virtual printer app

Index-1IndexAA3 option 2-4A4 LEF option 2-4A4 SEF option 2-4A4 Tab LEF option 2-4A5 option 2-4accounting reports B-1Ack Pulse Width option 2-6adding f

Index-2error logs, printing B-1error messages 5-5Executive option 2-4Exhaust option 2-5exhausting developer mix 4-7Ffinisherdescription 1-6Finisher Me

Index-3MMain Menu 2-10MBTclearing paper jams 4-24description 1-5, 1-6loading paper 3-8media guidelines D-1See also papermenu options 2-3menu structure

Printer Overview 1-5External View of the Printer (70 ppm)The following illustration shows the printer with an Advanced Finisher and High Capacity Feed

Index-4power switch 1-5, 1-6Preprinted option 2-4preprinted paper, loading 3-13Prepunched option 2-4prepunched paper, loading 3-11print area D-16Print

Index-5adding 4-3collector bottle cover 1-5, 1-6disposing 4-7life expectancy 4-2supply cover 1-5, 1-6toner collector bottlelife expectancy 4-2replacin

Index-6

337922-002 Safety Information 1Safety InformationGeneral For the safety of the personnel and the product, operate the equipment according to the inst

2 Safety Information 337922-002

337922-002 Safety Information 3CertificationsFCC NoticeThis equipment has been tested and found to comply with the limits for a Class A digital device

4 Safety Information 337922-002Declaration of Conformity70 ppmRicoh Printing Systems America, Inc. 2635-A Park Center Drive, Simi Valley, CA 93065-620

337922-002 Safety Information 592 ppmRicoh Printing Systems America, Inc. 2635-A Park Center Drive, Simi Valley, CA 93065-6209, (805) 578 --- 4000, FA

6 Safety Information 337922-002This equipment has been tested and found to comply with the limits for a class A Infor-mation Technology Equipment in a

337922-002 Safety Information 7When Installing and Relocating the PrinterPower SpecificationsPower CordsEnsure that the plug connection is free of dus

1-6 Printer OverviewExternal View of the Printer (92ppm)Key Component Description1 Power Switch Press to turn the printer on and off.2 Front CoverOpen

8 Safety Information 337922-002 If your printer produces smoke, excessive heat, unusual noises or odors, or if any liquid is spilled into the printer

337922-002 Safety Information 9Positioning the Printer SafelyTo prevent the risk of electric shocks and personal injury, fire, and printer damage: Sw

10 Safety Information 337922-002Operating Precautions Take care not to allow ties, sleeves, shirts and long hair to be caught in the printer while op

337922-002 Safety Information 11SAFETY PRECAUTIONS Always keep the area around the printer tidy. Use the printer under the proper lighting (500-1,000

12 Safety Information 337922-002 Toner und Entwickler bestehen aus pulverförmigen Partikeln. Vermeiden Sie das Einatmen von Toner oder Entwickler, we

337922-002 Safety Information 13Care of Printer Supplies Store the paper, toner, and other supplies in a place free from direct sunlight and away fro

14 Safety Information 337922-002

Printer Overview 1-7Internal View of the PrinterKey Component Description1 Toner Hopper Unit Install the toner bottle here.2 Drum Center Lock Holds th

1-8 Printer Overview

Operator Control Panel 2-1Chapter 2lOperator Control PanelWhat This Chapter ProvidesThis chapter contains information on the following topics.OCP Desc

© 2004 Ricoh Printing Systems America, Inc. All rights reserved.No part of this document may be reproduced without the express permission of RicohPrin

2-2 Operator Control PanelOCP DescriptionThe Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor jo

Operator Control Panel 2-3Menu StructureThe OCP menu is structured as shown in the following flowcharts. Each box in the chart represents an OCP displ

2-4 Operator Control PanelDefaultOutputPaper Size • AutoSelect • 1 • 2 • 3 • MBT • HCF(More Options)Paper TypeSelect PaperSourceTray AdjustPaper Weigh

Operator Control Panel 2-5Setup MenuService1Password1 Service menu items are for Service Technicians only and are not discussed in this manual.Drum Un

2-6 Operator Control PanelModeParallel NetworkSoftwareLogResetGateway AddressSubnet MaskIP AddressEnergy2 Save TimeCountryCodePassword(More Options) •

Operator Control Panel 2-7InserterPaper SizePaper Weight • Letter LEF • Letter SEF • Ledger SEF • Legal SEF • A4 LEF • A4 SEF • A3 SEF • B5 LEF • B4 S

2-8 Operator Control PanelStapler TrimmerInserterFinisher Menu1FolderPosition PositionPositionFinisher Menu2Short Stacking • 5 • 6 • 7 • 8Decurler • A

Operator Control Panel 2-9Using the Menu ScreensThe menus are accessed via the touch panel. Each OCP screen consists of icons that you use to make sel

2-10 Operator Control PanelMain MenuThe Main Menu screen is shown below. A description of the elements that make up the screen follows.Icon FunctionTo

Operator Control Panel 2-11Printer MenuWhen you select Printer from the Main Menu, this screen is displayed. You use the Printer Menu to gain access t

Table of Contents iiiTable of ContentsIntroductionAbout This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-12 Operator Control PanelSetup MenuWhen you select Setup from the Main Menu, this screen is displayed. Use it to gain access to the Setup option scr

Operator Control Panel 2-13Reports MenuWhen you select Reports from the Main Menu, this screen is displayed. You use it to print the reports described

2-14 Operator Control PanelFinisher Menu for the Booklet Finisher (92 ppm only)When you select the Finisher icon from the Main Menu, this screen is di

Operator Control Panel 2-15Finisher Menu for the Publishing FinisherWhen you have the optional Publishing Finisher installed and you select the Finish

2-16 Operator Control PanelFinisher Menu for the Container StackerWhen you have the optional Container Stacker installed and you select the Finisher i

Operator Control Panel 2-17PasswordsPasswords provide security to restrict access to system parameters and certain printer maintenance functions. Two

2-18 Operator Control Panel

Paper Handling 3-1Chapter 3Paper HandlingWhat This Chapter ProvidesThis chapter contains information on the following topics. Paper WeightsUnacceptabl

3-2 Paper HandlingPaperTo obtain good print quality, use the recommended paper and properly position it in the correct trays. For the desired paper or

Paper Handling 3-3Paper Sizes, Paper Types, and Printer Input Trays The following tables show which paper sizes and types can be used with the printer

iv Table of ContentsLoading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-4 Paper HandlingLoading PaperLoad paper into the trays according to the instructions that follow. See “Loading Special Media” on page 3-11 for direc

Paper Handling 3-53. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (specia

3-6 Paper HandlingLoading Paper in Tray 2 or 31. Open the tray.2. Adjust the size guide to the proper size. The available sizes are marked on the bott

Paper Handling 3-74. Place the paper into the tray. 5. Close the tray.6. If you set the sensor plate to triangle in Step 3, select the paper size from

3-8 Paper HandlingLoading Paper into the MBT1. Open the MBT by pulling it by the handle.2. Adjust the size guide to the proper size. The paper size po

Paper Handling 3-93. Push down the paper tray.4. Set the paper onto the tray.

3-10 Paper HandlingLoading Paper into the HCF1. Open the door of the HCF by pulling it by the handle. The table inside the HCF automatically moves to

Paper Handling 3-11Loading Special MediaPre-punched PaperLoad pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more i

3-12 Paper HandlingArrows indicate paper feed direction.Table 3-2. Duplex Printing (Double-sided) Paper Size OrientationLoading intoTray 1 - 3 MBT or

Paper Handling 3-13Loading Pre-printed PaperLoad pre-printed paper as indicated in the following table. Refer to Appendix C for more details about usi

Table of Contents vToner and Developer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31Wh

3-14 Paper HandlingLoading Tab Stock1. Load tab stock as shown in the illustration below.In the main paper trays, place the straight edge of the tab s

Paper Handling 3-15Setting the Custom Paper Size ValuesIf the paper size you have selected is a custom size you must set the paper size using the OCP.

3-16 Paper Handling

Care and Maintenance 4-1Chapter 4Care and MaintenanceWhat This Chapter ProvidesThis chapter contains the following information:Replacing ConsumablesCl

4-2 Care and MaintenanceReplacing ConsumablesWhen a consumable needs to be replaced, the printer stops printing and displays an error message indicati

Care and Maintenance 4-3Adding Toner1. Open the Toner Supply Cover.2. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle u

4-4 Care and Maintenance3. Peel the toner seal film.4. Install the toner bottle into the Toner Hopper Unit so that the triangle marks on the bottle mo

Care and Maintenance 4-55. Hold the top of the bottle and tap the side to transfer the toner into the Toner Hopper Unit.6. When the toner bottle is em

4-6 Care and MaintenanceReplacing the Toner Collector Bottle When the OCP displays the message Toner Bottle Full, replace the Toner Collector Bottle w

Care and Maintenance 4-76. Dispose of the full toner bottle properly.Replacing the Developer MixReplacing the developer mix is a two-phase process. Fi

vi Table of ContentsI/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-

4-8 Care and Maintenance4. Lock the empty developer bottle by turning the developer bottle cap about 160 degrees in the direction shown below. 5. To

Care and Maintenance 4-9Supplying the Developer MixBe sure to use only the developer mix that is specified for the printer. Using developer that is no

4-10 Care and Maintenance4. Lock the bottle in place by turning the developer bottle cap about 160 degrees in the direction shown below.5. To start th

Care and Maintenance 4-117. Place the duct cap back on the developer duct.8. Clean any spilled developer from the printer.9. Close the Front Cover..NO

4-12 Care and MaintenanceReplacing the Drum UnitTo remove the Drum Unit:1. Open the Front Cover of the printer.2. Turn the handle clockwise to release

Care and Maintenance 4-134. Using the grip of the front side of the drum unit, pull it out until the stopper behind the unit catches, then hold the ha

4-14 Care and MaintenanceTo install the new Drum Unit:1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides that are locate

Care and Maintenance 4-15Replacing the Fuser Cleaning WebTo remove the Fuser Unit:1. Open the Front Cover of the printer.2. Hold up the Fuser Latch an

4-16 Care and Maintenance3. Open the Web Holder Plate as shown below.4. Pull the handle up and use it to lift the Fuser Cleaning Web out of the Fuser

Care and Maintenance 4-17To install the new Fuser Cleaning Web:1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place

Introduction viiIntroductionAbout This ManualThis manual provides easy access to the information you need to operate the 70 PPM or92 PPM (Pages Per Mi

4-18 Care and MaintenanceClearing Paper JamsThis section addresses printer paper jams only. If a paper jam occurs in the finisher, refer to your optio

Care and Maintenance 4-19Switch Back AreaFollow the steps below to clear paper from the Switch Back Area.1. Open the Finisher Cover and the Tab.2. Ope

4-20 Care and Maintenance3. Turn the Fuser Unit Handle to the RELEASE position and rotate the blue knob in the direction shown below to remove the jam

Care and Maintenance 4-21Paper Feed Block AreaFollow the steps below to clear paper from the Paper Feed Block area.1. Open the Front Cover.2. Turn the

4-22 Care and Maintenance3. Rotate the blue knobs as shown below to remove any jammed paper.4. Turn the TH handle to the LOCK position.5. In duplex pr

Care and Maintenance 4-23Trays 1, 2, and 3Follow the steps below to clear paper from Trays 1, 2, and 3.Tray 11. Open the tray and remove the jammed pa

4-24 Care and MaintenanceMulti-bypass TrayFollow the steps below to clear paper from the MBT. 1. Remove the jammed paper by pulling it out in the dire

Care and Maintenance 4-252. Take out the Top Cover and remove any jammed paper.3. Return the Top Cover to its original position and close the door of

4-26 Care and MaintenanceCleaning the PrinterIn order to maintain print quality, thoroughly clean the printer following the instructions below. When c

Care and Maintenance 4-27Cleaning the Inside of the Printer1. Open the Front Cover.2. Using a dry, lint-free cloth, clean inside the Front Cover by wi

viii IntroductionManual Conventions The following conventions are used in this manual:Bold and Italics are used sparingly for emphasis.Information you

4-28 Care and MaintenanceCleaning the Toner Bottle Joint1. Open the Toner Supply Cover.2. Clean inside the Toner Supply Cover by wiping any visible to

Care and Maintenance 4-29Cleaning the Toner Collector Bottle Area1. Open the Toner Collector Bottle Cover and the Inner Cover.2. Remove the Toner Coll

4-30 Care and MaintenanceHandling and Storing Supplies and ConsumablesPaperProper handling and storing of paper are important to optimize the performa

Care and Maintenance 4-31Toner and DeveloperProper handling and storage of the toner bottle and developer bottle are important to optimize printer per

4-32 Care and Maintenance

Troubleshooting 5-1Chapter 5TroubleshootingWhat This Chapter ProvidesThis contains the following information.Guidelines FlowchartBasic Troubleshooting

5-2 TroubleshootingGuidelines FlowchartDetermine the type of problem.Problem with print quality.The printer cannot be connected to the host system.Can

Troubleshooting 5-3Basic Troubleshooting TipsThe following are some common situations that can cause a variety of problems. Before you look for a spec

5-4 TroubleshootingGeneral Printing ProblemsPrint Quality ProblemsDuplex Printing ProblemsIf this happens Try thisPaper handling problems (jams)• Chec

Troubleshooting 5-5OCP Display MessagesThe OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warn

Introduction ixCustomer SupportFor technical support and other printer information, call:U.S. and CanadaTechnical Services: Contact your local Company

5-6 TroubleshootingElevator Tray Paper FullRemove Paper E009The output tray of the Advanced Finisher is full.Remove paper from the elevator tray.Eleva

Troubleshooting 5-7Invalid Combination #2 Cancel JobIncorrect stacker choice requested: (Cannot deliver to Container Stacker from Inserter.)Cancel the

5-8 TroubleshootingPaper in FinisherRemove Paper E065Paper jam in exit path of the Advanced Finisher.Remove the jammed paper.Paper in FinisherRemove P

Troubleshooting 5-9Paper in Sheet Inserter 2Remove PaperPaper jam in insert tray 2. Remove the jammed paper.Paper in Stacker xRemove PaperPaper jam in

5-10 TroubleshootingPaper Jam FinisherRemove Paper E1D8Paper jam in Advanced Finisher path. Remove the jammed paper.Paper Jam FinisherRemove Paper E1D

Troubleshooting 5-11Paper Jam PF FolderRemove Paper E1F6Paper jam in the folding unit of the Publishing Finisher.Remove the jammed paper.Paper Jam PF

5-12 TroubleshootingPaper Jam Stacker x TopRemove PaperPaper jam in stacker. x is the stacker number.Remove the jammed paper.Paper Jam Stacker x V Pat

Troubleshooting 5-13Paper Skew Tray 3Remove Paper E152Skewed paper in tray 3. Remove the jammed paper.Pause/Offline The printer was taken offline. Tou

5-14 TroubleshootingStacker x Paper FullRemove PaperThe stacker is full. x is the stacker number.Remove the paper.Stacker x Top Cover OpenClose CoverT

Troubleshooting 5-15Booklet Finisher Error Codes (Option)When Invalid Booklet #xx or Invalid Folder #xx is displayed on the OCP, cancel the job and re