Ricoh Laser MFP Printer User Manual Page 84
- Page / 129
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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14.17 <
Troubleshooting>
ScanClair problems
Fax problems
Condition Suggested solutions
I cannot find a
scanned image
file.
You can check the scanned file’s destination in
the Advanced page in the ScanClair program’s
Properties screen.
I cannot find the
scanned image
file after
scanning.
• Check if the scanned file’s application is on your
computer.
•Check Send image immediately to the
specified folder using an associated default
application in the Advanced page in the
ScanClair program’s Properties screen to open
the scanned image immediately after scanning.
I forgot my ID
and PIN.
Check your ID and PIN in the Server page in the
ScanClair program’s Properties screen.
I cannot view
the Help file.
To view the Help file, you need to have Internet
Explorer 4 service pack 2 or above.
I cannot use the
ScanClair.
Check your operating system. Supporting
operating systems are Windows 98/Me/NT 4.0/
2000/XP/2003/Vista.
Condition Suggested solutions
The machine is not
working, there is no
display and the
buttons are not
working.
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical
outlet.
No dial tone
sounds.
• Check that the phone line is connected
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers
stored in memory
do not dial
correctly.
Make sure that the numbers are stored in
memory correctly. Print a
Phone Book
list,
referring to page 10.5.
The original does
not feed into the
machine.
• Make sure that the paper is not wrinkled and
you are putting it in correctly. Check that the
original is the right size, not too thick or thin
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. Contact your service
representative.
Faxes are not
received
automatically.
• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
not send.
• Make sure that the original is loaded in the
ADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax
has blank spaces
or is of poor-
quality.
• The fax machine sending you the fax may be
faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 13.5.
Some of the words
on an incoming fax
are stretched.
The fax machine sending you the fax had a
temporary document jam.
There are lines on
the originals you
send.
Check your scan unit for marks and clean it.
See page 13.3.
The machine dials
a number, but a
connection with the
other fax machine
fails.
The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
Speak with the other machine operator and ask
her/him to sort out the problem.
Faxes do not store
in memory.
There may not be enough memory space to
store the fax. If the display shows the Memory
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
Blank areas
appear at the
bottom of each
page or on other
pages, with a small
strip of text at the
top.
You may have chosen the wrong paper
settings in the user option setting. For details
about paper settings, see page 5.8.
Message
confirmation report
shows: No Dial
Tone and a
transmission is not
successful.
Turn off DT Detection (Dial Tone Detection)
feature of your machine. See page 10.2.
Condition Suggested solutions
- Laser MFP 1
- CONTENTS 3
- 13. Maintenance 5
- 14. Troubleshooting 5
- 15. Installing accessories 5
- 16. Specifications 5
- Safety Information 6
- CDRH Regulations 7
- USA only) 9
- 1 Introduction 11
- Printer overview 12
- Control panel overview 13
- Understanding the Status LED 14
- Finding more information 14
- Selecting a location 15
- 2 System setup 16
- Changing the display language 17
- Setting the date and time 17
- Changing the default mode 17
- Setting sounds 18
- Using the save modes 19
- Setting print job timeout 19
- 3 Software overview 20
- Printer driver features 21
- System requirements 21
- 4 Network setup 22
- Configuring EtherTalk 23
- Setting Ethernet speed 23
- Loading originals and print 24
- Caution 25
- 5.3 < 26
- 5.4 < 27
- Loading paper 28
- 5.6 < 29
- In the multi-purpose tray 30
- Selecting an output location 31
- Printing to the rear cover 32
- 6 Copying 33
- Using special copy features 34
- ID card copying 35
- Poster copying 35
- appears and press OK 36
- 7 Basic printing 37
- 8 Scanning 38
- 8.2 < 39
- Scanning to a network client 40
- Scanning to Email 41
- Scanning to an FTP server 41
- Setting up Address Book 42
- Using Address Book entries 43
- Printing Address Book 43
- Sending a fax 44
- Sending a fax automatically 45
- Sending a fax manually 45
- Receiving a fax 46
- 9.4 < 47
- Receiving faxes in memory 48
- Other ways to fax 49
- the Scroll 50
- Forwarding faxes 51
- 10 Fax setup 52
- 10.2 < 53
- Setting up Phone Book 54
- Deleting a Phone Book entry 55
- Group dial numbers 55
- Printing Phone Book 56
- 11 Using USB flash memory 57
- USB appears 58
- Backing up data 59
- Managing USB memory 59
- Viewing the USB memory status 60
- 12 Supplies and accessories 61
- 13 Maintenance 62
- Cleaning your machine 63
- Cleaning the scan unit 64
- Redistributing toner 65
- Replacing the toner cartridge 66
- Cleaning the drum 66
- 13.6 < 67
- 14 Troubleshooting 68
- Clearing paper jams 69
- In the optional tray 2 70
- In the paper exit area 71
- In the duplex unit area 72
- Tips for avoiding paper jams 73
- 14.7 < 74
- 14.8 < 75
- 14.9 < 76
- 14.10 < 77
- Solving other problems 78
- 14.12 < 79
- Printing quality problems 80
- 14.14 < 81
- Copying problems 82
- Scanning problems 83
- ScanClair problems 84
- Fax problems 84
- Common Windows problems 85
- Common PostScript problems 85
- Common Macintosh problems 85
- 15 Installing accessories 86
- 15.2 < 87
- 16 Specifications 88
- Facsimile specifications 89
- Software section 92
- Sharing the Printer Locally 94
- Using Utility Applications 94
- Scanning 94
- 1 Installing Printer 96
- Software in Windows 96
- Installing Printer Software 96
- Custom Installation 100
- Reinstalling Printer Software 102
- Removing Printer Software 103
- Basic Printing 104
- Printing to a file (PRN) 105
- Printer Settings 105
- Layout Tab 106
- Paper Tab 106
- Graphics Tab 107
- Extras Tab 108
- About Tab 109
- Printer Tab 109
- Using a Favorite Setting 109
- Using Help 109
- Advanced Printing 110
- Printing Posters 111
- Printing Booklets 111
- Document 112
- Fitting Your Document to a 112
- Selected Paper Size 112
- Using Watermarks 113
- Using Overlays 114
- Using Windows 115
- PostScript Driver 115
- Sharing the Printer 116
- Using Utility Applications 117
- Scanning 118
- Using SmarThru 119
- Scanning Process with TWAIN 120
- Scanning Using the WIA Driver 120
- 8 Using Your Printer with 122
- Installing Software for 122
- Macintosh 122
- Setting Up the Printer 123
- Printing 124
- Mac OS 10.3 125
- SOFTWARE SECTION 127
- Laser MFP: User’s Guide 129
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